Cancellation Policy / Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date on which the contract is concluded.

To exercise your right of withdrawal, you must inform us:

Anabel Olivieri
c/o flexdienst – #22135
Kurt-Schumacher-Straße 74
67663 Kaiserslautern
Germany
Email: innerphase.health@gmail.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form provided below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

If you requested that the provision of services begin during the withdrawal period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the time you inform us of your exercise of the right of withdrawal, compared with the full scope of the services provided for under the contract.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:
Anabel Olivieri (Inner Phase)
Kopischstraße 5
10965 Berlin, Germany
Email: innerphase.health@gmail.com

I/We () hereby give notice that I/we () withdraw from the contract concluded by me/us () for the provision of the following service ():

Ordered on (*): ________________________________

Name of consumer(s): ________________________________

Address of consumer(s): ________________________________

Signature of consumer(s) (only if this form is submitted on paper):

Date: ________________________________

(*) Delete as appropriate.

Important note regarding the second paragraph under “Effects of Withdrawal”:

This clause is particularly relevant to your Discovery Call and Hormone Health Audit. If, for example, a client asks to begin the service within the 14-day withdrawal period rather than waiting for it to expire, this provision applies.

You should obtain the client’s explicit request to begin providing the service before the withdrawal period has expired. For example, this could be included as a checkbox during the booking process:

I expressly request that the provision of the service begins before the expiry of the 14-day withdrawal period.